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Product Returns and Cancellations

Didn't Like / Need

We will accept return of un-used items only. We are a tiny company and our margins are very low. If you have not used your item and you have all the original packaging: you may return it to us (you have to pay the shipping) for a refund. We will credit your card the cost of the item.

If you had to open something to discover that the product was not right, we understand. Call or email and we can discuss it. Our primary goal is your happiness!.

Returning Food

Opened or not – any problem must be reported immediately. That means check it as soon as you receive it. Due to the food vendor's policies, I only have a 24 hour window to report back to them. Following this policy however, ensures that you will be able to get a refund or exchange with no questions asked.

Cancellations

We understand that sometimes an order needs to be canceled. Life happens! But please note that cancellations cost us 3.5% in fees on the total order. We reserve the right to assess that charge when issuing refunds on canceled orders.

Shipping

We ship orders as soon as possible. We insure all shipments. Our shopping cart lists several shipping options.

You choose your shipping method as you checkout of our online shop.

So as not to delay your order, please keep in mind:

UPS Ground may be used ONLY if we are shipping to a STREET addresses in the United States.

If we are shipping to a PO BOX, you must choose Priority Mail.

If you have chosen Expedited Shipping (UPS Next Day, 2nd-Day, or 3-Day), PLEASE email us at customersupport@sohostore.us us as soon as you place your order so that we can move it to the front of the line. If for any reason your order is processed too late to make it to you by the expedited delivery date, we will hold your order and contact you. Also, please be aware that for the most part, we cannot expedite food. If you need something immediately, call and we can find out how to best to accomplish that if it is at all possible.

Correct address

Be sure you provide the CORRECT SHIPPING ADDRESS! If we ship to the wrong address it will come back to us and you will have to pay both the cost of that return (UPS charges us to return packages and also to have it shipped again). If UPS delivers to an address – and it is wrong - for example, you forgot to include the apartment number, they charge us twelve (12!) dollars. We will charge that to your card, so make sure your address is EXACT and CORRECT. DOUBLE-CHECK EVERYTHING.

Billing Address

You must provide the EXACT Address your credit card bills are sent to as your BILLING address. If the address or zip/postal code don't match, your order will never get to us. You may ask us to ship anywhere as long as you provide the correct billing address, if you live in the US.

We usually print orders a day or two after they are placed.

We fill orders in the order they are received. If you need us to prioritize your order - if you chose Expedited Shipping or it is a Gift that you're late in ordering or it is time sensitive in some other way, please email us at customersupport@sohostore.us as soon as you place your order so that we can satisfy your needs as best we can.

This does not pertain to the food buying club. We may be waiting to reach a certain total in order to get free shipping, which takes more time, but saves a lot of money. So food can only be expedited if you are willing to pay shipping costs.

USPS Flat-Rate Priority Mail Shipping Option and Free Shipping

There is no way for a shopping cart to know what will and will not fit in any size box - so our cart cannot offer you USPS Flat-Rate shipping at checkout. However, we can offer your free shipping on all orders over $75.

 Delayed Packages

99.9% of all packages make it to their destination on time. However, there can be delays due to bad weather. Rarely, a package gets mis-delivered to a neighbor’s house, or it is left behind at a delivery hub, or unfortunately stolen from a front porch. If your package is delayed beyond a couple of days, let us know and we will begin an investigation to recover it. We will keep you apprised every step of the way. Here is what will happen if you report to us that your package was not delivered:

For Domestic Ground US Priority Mail and UPS packages, 1-2-3:

1. After you verify with us that your package is missing, we will initiate an investigation to find your package. It is often faster to spend a few days locating the original package than it is to send a new one right out. Most packages are recovered in a few days.

2. Although most delayed packages do make it to their destination in a reasonable amount of time, an investigation can take 8 business days, so please mark your calendar.

3. Immediately after the investigation, we will contact you to let you know if the original package was found and is on its way to you, or if we will be sending you a replacement.

For Domestic Expedited UPS packages:

Non-Ground, Expedited UPS packages virtually always make it to their destinations on time. But if you have chosen UPS Next Day, UPS 2 Day or UPS 3 Day Service and your box is delayed, we will make sure you get a replacement right away.

Manufacturers
We Will Accept